Vision
We believe a clear understanding of customer needs can only be achieved if Customer Relationship Management, Customer Intelligence and Market Research are combined with a continuous ongoing conversation with customers, suppliers, employees and shareholders of a company. This conversation needs to be a two-way conversation and convenient for all the participants. Moreover, the results of these conversations should be systematically distributed to appropriate individuals in the company.

Feedback Agent's vision is simple.

Make it easy for customers, suppliers, employees and shareholders to have conversations with the companies they do business with.

Systematically distribute the information gleaned from these conversations to appropriate individuals in the company.

Request the FeedbackAgent Vision White Paper

Product Description
Feedback Agent provides your company with the following capabilities:

Easily create custom, context sensitive feedback forms (different forms for different audiences and for different purposes).

Deploy these feedback forms on appropriate pages of your company's website or e-mail them to a sample from an appropriate population.

Initiate automatic action whenever a form is filled out.

Store information collected by the forms in a database with daily automatic analysis.

Analyze the information collected by the forms using a data analysis toolkit provided with Feedback Agent.